With much of life starting to return to its normal course in the coming months, most of us look forward to the one thing we haven’t been able to do properly for 18 months: go to a concert, play or perform. .
With a glut of events postponed from 2020, many for the second time, it looks like we can finally follow our team or sing along with our favorite artist from next month.
Even Garth Brooks might be on his way, if that’s your cup of tea. I have two concerts that I’m dying to see and as a musical theater fan I can’t wait to book many more.
But a number of readers have been in contact saying they are having trouble getting refunds for events they can no longer attend; either the new date is not suitable or they are worried about Covid in large gatherings.
So this week, I’m looking at your rights with respect to tickets.
We are moving into a phase of “judgment and accountability”, according to the government. But some rules still apply, and much of it depends on your immunization status.
As of September 6, indoor events can be held with a capacity of 60pc, all seated for fully vaccinated people. Outdoor events can be 75pc (vaccinated) or 50pc for a mixed audience.
From October 22, masks will no longer be mandatory except in certain environments and the obligation to show one’s vaccination status is lifted. There will be no restriction on numbers at events.
Buy a ticket
It is better to buy only from the official source. The tickets are easy to copy and this is a huge area of fraud. You will pay the price, but you will not be admitted.
The ticket or website should state the terms and conditions of the contract if you cannot attend, or if the event is canceled or postponed. If the fault is on the promoter’s side, you should get a full refund within a few weeks. But if you just decide you don’t want to go, you aren’t automatically entitled to a refund.
Sometimes sites offer insurance in this case, but it can be expensive compared to the cost of the ticket so weigh it before committing.
Unlike other online products like clothing or gadgets, there is no “cool down” period with event tickets. You cannot change your mind, even if it is due to any illness or concerns you might have about Covid, unless specifically authorized by the organizer.
You may be able to forward the ticket (see below).
It should be very clear what additional fees are charged on the organizer’s website. These are extremely annoying and often unavoidable, including booking fees and service or administration fees related to handling or delivery charges. They can often add significant extras, some of which can be avoided by picking up tickets in person or downloading an e-ticket.
Websites that sell unwanted tickets are fraught with hardship for consumers. They are technically an agent between buyer and seller, so you have very few rights. Buy from eBay, DoneDeal, or social media and you don’t have any at all except what the website offers.
If you buy a ticket this way, you need to do all possible checks. Ask for a scan of it, the exact seats you are buying and make sure that it is not, for example, a child ticket for an adult or that it has restricted view.
Some events only allow the person named on the ticket or the credit card buyer admission, so find out because a name change may not be allowed.
Postponed or canceled events
“If for some reason you can’t make it to the event yourself, you might find that some terms and conditions in this situation can be quite restrictive. This could include non-transferable terms and not allow the ticket to be used by anyone other than the name on the ticket, ”the Competition and Consumer Protection Commission said.
If the event you booked is canceled, your contract should tell you how to get a refund. The terms of the contract must not be abusive for the consumer.
It is worth checking specifically whether you are entitled to the face value of the ticket, or the value of the ticket and some or all of the fees paid.
The T & Cs will specify whether the refund request must be received within a certain number of days after cancellation and whether you need to return the tickets in a particular way (for example, by secure mail).
A common problem is that the refund can only be made to the person who originally purchased the ticket. If you bought through a second seller or a particular seller, they are the ones that can be refunded. Likewise, if the ticket was a gift, the buyer will be refunded rather than you.
This can lead to embarrassing phone calls, or worse, a refusal to forward the refund, if you bought it used.
If the event is postponed and rescheduled, it is, strangely, the onus of the ticket holder to know the date and time, but most reputable venues and promoters will do this automatically and will offer refunds in the event that the event. reprogrammed the date is wrong.
It’s a nice idea to give someone a voucher for a theater, concert hall or festival rather than a real ticket. Gift certificates and vouchers have their own specific legislation and while it is better than before, there are still gaps that have not been addressed. If you’ve purchased or hold a voucher, especially one purchased pre-Covid, here’s what you need to know.
Since December 2, 2019 is the date of enactment of the law, the provisions apply after this date, although there are exceptions.
All vouchers (and gift certificates) must have a minimum expiration date of five years.
You don’t have to spend the entire voucher at once, but you can’t require the balance to be paid in cash. You can get another voucher with an expiration date equal to the original one.
You can now redeem multiple coupons for the cost of an item.
If a voucher is lost or stolen, you may still be charged for a replacement.
And unfortunately, the ubiquitous “inactive balance fees” can still be billed after 12 months of non-use. These are common in shopping malls.
A credit note is not a voucher, so it may need to be used on a specific date, such as within six months.
One-4-Not all gift cards are vouchers. They are considered to be similar to prepaid credit cards and do not fall under the law. Grocery coupons based on loyalty cards are not considered coupons.