Eight in 10 Canadians are tired of fraud as some risky digital behaviors increase

Growing information held by fraudsters and increasingly sophisticated fraud attempts underscore the need to remain vigilant

TORONTO, April 6, 2022 /CNW Telbec/ – Fraud fatigue is wearing Canadians down. A new poll from Interac Corp. shows that more than eight in 10 Canadians (86%) are tired of receiving fraud attempts, which happen with alarming regularity – at least once a week for more than half of Canadians (53%). Identity fraud is a concern, with nearly eight in 10 Canadians (78%) saying Canadians lack information about protecting their identity data online. Almost half (47%) believe their information is more at risk of fraud than before the COVID-19 pandemic.

Canadians may unknowingly provide personal information through social media posts, gaming or entertainment applications, online marketplaces or email which may be collected and used by fraudsters in scams. . The sophistication of fraud attempts compounds the threat. Nearly four in 10 Canadians (38%) have been victims of a scam where the fraudster used personal information to appear as a reliable source, including their full name (61%), address (27%) and date of birth (12%). percent). This practice is used to create a false sense of security and emphasizes the importance of protecting sensitive personal information.

“We spend our lives online: using gaming apps, browsing social media, and chatting with friends and family across multiple platforms – these activities require personal information that can be accessed by fraudsters who take advantage of unwitting Canadians,” says Rachel JolicoeurDirector, Fraud Mitigation & Strategy, Interac Corp. trying to rip off Canadians.”

Jolicoeur added that Interac research highlights the importance of Canadians practicing good digital hygiene to protect against fraud, and offered these tips:

  • Stay informed on social media: do not share identifying details such as home address or license plate number in social media posts. Almost one in four Canadians (23%) do not scrutinize the personal information they post on social media.
  • Layer Security: Embrace multi-factor authentication where possible and review fraud claims. Eight in 10 Canadians (81%) check their bank statements for fraud and two-thirds (66%) choose to use multi-factor authentication when available.
  • Check your passwords: Use multiple complex passwords on frequently used websites. Nearly three in 10 Canadians (27%) continue to use the same simple passwords on multiple websites.

“While industry has a role to play in providing solutions to improve the security of Canadians and their data, we must also give the public the tools and education they need to protect themselves. As digital changes take hold and the fight against fraud intensifies, Canadians can take steps to protect their safety online,” added Jolicoeur.

To help counter fraud fatigue, Interac has made a Digital balance sheet tool available to Canadians. It encourages digital self-care and helps consumers keep a close eye on the strength of their data security, drawing on advice from industry experts. Of course, Canadians should keep the following in mind when faced with a suspected fraud attempt:

  • STOP: Do not feel obligated to respond if you receive a request for personal information that you did not expect. Our investigation showed that fraudsters are increasingly trying to impersonate trusted sources to create a false sense of security and comfort that can convince a target to part with sensitive personal information. When available, customers should use multi-factor authentication if offered by the vendor, as well as leverage bank-authenticated solutions when it comes to government services. This adds a layer of security.
  • SCAN: Assess the situation and look for telltale signs of a scam. Use online resources like the Canadian Anti-Fraud Center to keep up to date with scams and how to spot them.
  • DO YOU SPEAK : Confirm the validity of the communication and report any concerns. If you suspect fraud, contact the sender of the communication via another channel to verify that it is real. If you have ever provided sensitive information, contact your financial services provider immediately and report it to the Canadian Anti-Fraud Centre. Report it to law enforcement and update your passwords online for extra protection.

About the survey

Interac commissioned Hill+Knowlton Strategies to conduct a national online survey of 1,700 adult residents of Canada in February 2022. The sample was randomly drawn from a panel of potential survey respondents (Léger Opinion). Post-stratification weights were applied to the sample based on the 2016 Census population parameters to ensure representation by province of Canada, age and sex. An associated margin of error for a probability sample of this size would be ±3%, 19 times out of 20.

About Interac Corp.

Interac Corp. enables Canadians to transact digitally with confidence by providing payment and value exchange services. As a leader in digital security and authentication alongside our subsidiary, 2Keys Corporation, and exclusive rights to SecureKey’s digital ID rights in Canada, safety is at the heart of everything we do. With our world-class expertise in privacy, fraud mitigation, governance, and digital identity and authentication, we help keep Canadian customers secure when transacting. With nearly 300 financial institutions connected to our network, Canadians choose Interac products an average of 18 million times a day to pay and exchange money. Interac champions workplace culture and corporate citizenship based on the principles of responsibility, diversity and inclusion. We are proud to be one of Canada’s largest and most trusted financial brands. For more information, visit Aware.

1 The top 10 frauds in 2021Canadian Anti-Fraud Center, February 17, 2022


®, TM belong to Interac Corp.

SOURCE Interac Corp.

For further information: Media contact: Interac Corp., 416-869-2017,[email protected]