Since the transition to our current hybrid IT work environment, there have been a plethora of new threats that compromise the integrity of a company’s security infrastructure.
To combat the growing scale of these threats, organizations must seek defenses beyond passwords and encryption.
However, with varying levels of technological proficiency among employees in each organization, these additional IT security solutions must be user-friendly and have intuitive interfaces.
The new standard: secure AND user-friendly
Generally in the fields of communication and support, we understand messaging and video chat services, as they reflect the different forms of social media with which we have become familiar. Customer-oriented usability ultimately saves time and money, especially for Unified Communication and Collaboration (UCC) tools or remote support applications: users can communicate seamlessly and distance from colleagues and clients. However, these platforms must be secure to ensure that all communication data remains private and safe.
UCC and support are paramount for flexible working. However, locally installed systems are expensive and require significant resources to maintain and secure. Cloud-based solutions allow seamless operation, as infrastructure and expertise can be outsourced to the vendor. However, it also makes it easier to switch providers if users are unhappy. A high degree of user-friendliness is therefore an important but often underestimated criterion.
Additionally, security and data protection requirements can increase the complexity of cloud applications, such as various security measures designed to protect access to applications and files. Here, IT must find compromises to maintain corporate security standards, while providing employees with the tools to limit disruption of these security protocols.
UCC support solutions should prioritize data privacy and there are three important criteria that businesses should recognize to ensure their data is secure at all times. These are:
- A unique security structure
A unified security framework is provided by all-in-one solutions for Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and Remote Support. This allows employees to make calls, organize meetings, send messages and handle support requests on a single platform where they can easily switch between different channels within a single application.
The IT team would also use a single management portal to collectively manage settings defined in different applications. By consolidating a provider, businesses can benefit from a high level of connectivity and reliability. All-in-one solutions typically offer a wide range of integration options with existing CRM apps as well as collaboration tools like Slack.
- Centralized security measures
Protecting communications, supporting infrastructure and its data requires the use of industry standard security controls. Using logical access control or a perimeter protection tool, administrators reduce the risk of unauthorized application access or unauthorized network traffic. Cloud solutions such as UCaaS or CCaaS also benefit from central data storage so that IT managers can automatically create backups.
In addition to malware protection and end-to-end encryption (E2EE) for written and verbal communications, it is also important to have comprehensive vulnerability management and monthly network scans. This way, administrators always have an eye on the remote work solution. Via logs, they are immediately informed in the event of suspicious cases and can quickly counter any misuse of data. The functions work largely in the background and have only a minor impact on the use of the communication software, offering a high level of security and data protection.
- 24 hour security
A mature business continuity plan ensures that all teams are fully functional, even when working remotely. Since the onset of the pandemic, it has proven useful to increase network capacity as well as the ability to move traffic. In this way, IT can avoid what is known as a single point of failure. Monitoring all cloud services around the clock helps meet or exceed a company’s data protection and security standards.
Whether it’s malware, phishing attacks, fake websites, spammers or scammers: the increase in remote working during the pandemic has caused the number of cyberattacks to skyrocket in many sectors. In a survey conducted by the BSI, 26% of companies exposed to cyberattacks described the damage suffered as “life threatening” or “very serious”. In 2021, the UK lost a total of £2.6 billion in fraud and cybercrime cases.
Businesses must now adopt risk-based authentication solutions to combat this surge in cybercrime. Platforms that detect suspicious behavior in user profiles, even when logging in remotely from an unauthorized device, can prevent hacker access while adding an extra layer of security. Meanwhile, employees benefit from simple and user-friendly login processes via single sign-on to quickly access data and virtual meetings.
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